E
E-Shop
Returns

Returns & Refunds Policy

Last updated: June 1, 2023

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with an easy return process.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns for most items that are opened or used, but we may deduct a restocking fee from your refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Non-Returnable Items

Some types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personal care items that have been opened
  • Custom or personalized orders
  • Perishable goods (like food or flowers)
  • Items on sale or marked as final sale
  • Intimate items for hygiene reasons

Return Process

1

Request a Return

Log in to your account and navigate to your order history. Select the order with the item(s) you wish to return and click "Return Items".

2

Print Return Label

Once your return is approved, you'll receive a prepaid return shipping label via email. Print the label and attach it to your package.

3

Ship Your Return

Package your item(s) securely in the original packaging if possible. Drop off your package at the designated carrier location.

4

Receive Your Refund

Once we receive and inspect your return, we'll process your refund. This typically takes 3-5 business days to appear in your account.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.

Late or Missing Refunds

If you haven't received a refund after the timeframe mentioned above, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact our customer service team.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@eshop.com and we will guide you through the process.

Return Shipping

To return your product, you should mail your product to:

E-Shop Returns Department
123 Main Street
Anytown, USA 12345

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or the return is a result of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Frequently Asked Questions

How long do I have to return an item?
You have 30 days from the date of delivery to return most items. Some products may have different return windows, which will be noted on the product page.
Do I have to pay for return shipping?
For standard returns, we provide a prepaid return shipping label at no cost to you. However, for items returned due to customer preference (not defective or incorrectly shipped), a $5.95 return shipping fee will be deducted from your refund.
How long will it take to get my refund?
Once we receive your return, it typically takes 1-2 business days to inspect and process. After processing, refunds usually take 3-5 business days to appear in your account, depending on your payment method and financial institution.
Can I exchange an item instead of returning it?
Yes, you can request an exchange for a different size, color, or similar item of equal value. To do this, select "Exchange" instead of "Return" when initiating your return process.
What items cannot be returned?
Certain items cannot be returned for health, safety, or other reasons, including: personal care items that have been opened, custom or personalized products, downloadable software, and gift cards.

Need Help?

If you have any questions about our returns policy, please contact our customer service team:

Email: returns@eshop.com
Phone: (555) 123-4567
Hours: Monday-Friday, 9am-5pm EST