We offer a 30-day return policy for most items. Products must be in their original condition with all packaging and tags attached. Certain items like personalized products or intimate goods cannot be returned for hygiene reasons.

To start a return, log into your account, go to "Order History," select the order containing the item(s) you wish to return, and click "Return Items." Follow the instructions to generate a return label and select your preferred refund method.

Once we receive your returned item(s), it typically takes 3-5 business days to process and inspect the return. After approval, refunds are issued to your original payment method and may take an additional 5-10 business days to appear on your statement, depending on your financial institution.

For standard returns, customers are responsible for return shipping costs. However, if you received a damaged or incorrect item, we'll provide a prepaid return label and issue a full refund including original shipping charges.

We strive to provide accurate measurements for all products. Dimensions, weights, and sizes are verified by our quality control team. However, slight variations may occur. If you need precise measurements for a specific product, please contact our customer service team.

For items marked "Out of Stock," you can sign up for restock notifications on the product page. We typically restock popular items within 2-4 weeks, though some seasonal or limited-edition products may not be restocked.

Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages and included with your purchase. Our electronics typically come with a 1-year warranty, while furniture and home goods may have warranties ranging from 90 days to 5 years.

Yes, we offer bulk purchasing and wholesale options for businesses. Please contact our sales team at wholesale@eshop.com with your business details and requirements for pricing and minimum order information.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. For certain high-value orders, we also offer financing options through Affirm.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We are PCI DSS compliant and never store complete credit card details on our servers.

To reset your password, click on "Sign In" at the top of the page, then select "Forgot Password." Enter the email address associated with your account, and we'll send you a link to create a new password.

Address changes may be possible if your order hasn't entered the shipping process. Please contact customer service immediately with your order number and the new shipping information. Once an order has been shipped, we cannot change the delivery address.